FAQ

Do you have a storefront?
We are an online company and we do not have a storefront. We operate out of a licensed manufacturing facility located at 11486 Winterburn Rd NW in Edmonton, Alberta, Canada.

Where can I find your products?
Great question! You can find us at any of our wholesale locations. For a complete list, please visit our "Store Locator" page.

Do you ship all your products? 
YES!

Where do you ship to?
All of our products ship across Canada! We also offer courier and delivery services for Edmonton, St. Albert & Sherwood Park.

What if my products break during shipping?
We take extensive care in the preparation and packaging of our products; however, breakage is sometimes possible and out of our control. Once your order has left the facility, it is the courier/shipping company’s responsibility.
If in the unfortunate event there is breakage, please contact us immediately.

How can I pay for my order?
We accept Visa, Mastercard and Paypal

What is the shelf life of your products and how do I store them?
Sugar cookies will remain fresh in their unopened original packaging, or in an air-tight container at room temperature for 6 months. If for some reason you do not immediately devour them, they can be frozen for up to 1 year. 

Do you print the edible images directly onto your products?
Yes! This is where we stand apart from the rest! With new technology, we take pride in the fact that we print DIRECTLY onto our cookies, uncompromising the flavour and texture!

Do you accept returns?
Please see our return policy.